Q- I want to be sure that my credit card transaction is secure, how do I know that it's safe to shop online?

A- It was our decision at Steel Mirrors to ensure both our customers security as well as our own from fraudulent card usage. With this in mind we partnered together with one of the largest secure on line transaction processing facility's known as Paypal. All transaction through our shopping cart are processed and encrypted via a secure socket layer (SSL).

Q- What do I do if my mirror arrives damaged?

A- If your item has been damaged you will need to contact us within 24hrs. We will make arrangements for a refund or a replacement to be sent. The damaged item needs to be repacked in its original packaging prior to collection by our courier.

Q- I don't have a Paypal account can I still buy?

A- Yes our shopping cart is configured to allow you to pay using debit or credit cards without needing a Paypal account. You will however have the option to open a pay pal account should you wish.

Q- When can I expect delivery of my order?

A- You can expect delivery normally within 28 working days from order. This excludes bespoke orders. All delivery times quoted are based on Mon-Fri and exclude national holidays.

Q- How do I know my order is on it's way to me?

A- We automatically send emails to confirm your order has been shipped. This means the courier has collected your goods. You will normally receive delivery next working day p.m.

Q- Can I have my mirror delivered on a Saturday?

A- Yes by special arrangement with us. There is an extra charge for this service.

Q- If I'm not home will my delivery go ahead?

A- No your goods are insured for delivery and would require a signature. If this occurs the courier will leave a calling card. You will need to contact them for alternative arrangements.
There are instances were the courier will leave your order with a neighbour.

Q- How do I keep my mirror frame clean. I've used a market brand furniture polish and the frame has a white film on it.

A- Due to demand for our mirrors we are now selling the Metaflux™ stainless steel polish. We only recommend this product as its what we use. The white film on your frame is silicon to remove it use warm soapy water with a soft non snagging cloth. Leave to dry and apply Metaflux™ polish, following the manufacturers instructions.

Q- What would I expect to pay for postage on a large mirror?

A- All individual large mirror orders are currently £20 anywhere in the UK.